Conditions

Basic Conditions for PC-Progress Services

Please notice: the term "Program" in the following text refers to a specific program, e.g. HYDRUS, DREAM Suite...

• For smaller projects (the total amount up to 4,000 EUR), the price is based according to actual time spent on the problem. The current rate is 60 EUR per hour (80 EUR per hour for 24 hour service). For larger projects (over 4,000 EUR), the price is set for the entire project or for an agreed part of the project.

• Minimum contract for customers with the Program license is for 10 hours (i.e., for 600 EUR). Additional hours can be added as needed. New (unknown) customers have to prepay this initial contract of hours in advance using either wire transfer (preferred) or a credit card.

• Minimum contract for customers without the Program license is for 25 hours.

• Customer is kept informed regarding the status of his account, i.e., how much time has already been used and how much time remains.

• Communication is via e-mail and bigger files are transmitted via FTP.

• Programming services are provided directly by PC-Progress; miscellaneous consulting services (computation, problem formulation, etc.) can be offered also by external collaborators.

• Information about our working hours and time zone is available on the page with Contacts.

• Time spent communicating with the customer about both the contract and the project itself is billed as part of the contract (we feel the need to include this condition since we have often been involved in prolonged communications with clients who were not very clear about what they needed).

HYDRUS Extended Support Notes

• This type of “initial” support is available only to customers who purchased (own) the 2D-Standard (or higher) license of the latest version of Hydrus (2D/3D) (currently 2.x) or Standard level of DREAM Suite and within one year after purchasing it.

• Extended Support is intended to direct new customers in how to use HYDRUS correctly (e.g., to define geometry, to discretize it using finite elements, to use correct parameters, etc) and not to solve their particular problems.

• This “extended support” is available/valid for one year from the receipt of payment.

• This “extended support” can be further extended using our standard consulting rate (60 Euro/h).