Hydrus Extended Support
When ordering a HYDRUS licence, there is an option to purchase Extended Technical Support. Its price is 450,- EUR and this option entitles HYDRUS licensees for up to 5 hours of additional support with the use of HYDRUS software. This may include reviews of project geometries, FE element spatial and temporal discretization, setup of boundary conditions, and similar support.
Conditions for Hydrus Extended Support
- This type of “initial” support is available only to customers who purchased (own) the 2D-Standard (or higher) license of the latest version of HYDRUS and within one year after purchasing it.
- Extended Support is intended to direct new customers in how to use HYDRUS correctly (e.g., to define geometry, to discretize it using finite elements, to use correct parameters, etc) and not to solve their particular problems.
- This “extended support” is available/valid for one year from the receipt of payment.
- This “extended support” can be further extended using our standard consulting rate (90 Euro/h). If the support requires the involvement of Prof. Simunek, then his consulting rate is 200 Euro/h.
- This “extended support” is provided under general conditions for the PC-Progress customer support.