Hydrus Basic Support
Basic Technical Support
A HYDRUS purchase includes free basic technical support for the software for a period of two years. This support is provided by the HYDRUS distributor from whom the program was purchased, and its scope is given by the following points:
- Support includes free updates of the purchased version during the following six months. These updates will contain fixed errors and small improvements to the purchased version.
- Support includes help with HYDRUS installation and activation. Access to activation codes for HYDRUS is guaranteed for an extended period of ten years.
- Support is provided by email or FAX. All questions must also be submitted by email or FAX.
- There is no entitlement to additional assistance with implementation, processing, and/or solutions of particular problems of Soil Physics and analysis of water flow and solute transport in variably-saturated porous media.
- There is no entitlement to additional assistance for questions related to operating systems, hardware configurations, or foreign software.
- Support is provided for Windows operating systems listed in the “System Requirements” for the program. The support cannot be provided for old operating systems that are no longer supported by Microsoft or for other opperating systems.
- If the HYDRUS distributor is not able to answer a difficult technical question then the question will be forwarded to PC-Progress, the HYDRUS developer, who will answer it.
Program Updates and Upgrades
Customers with the HYDRUS Maintenance program will have access to all updates and upgrades free of charge(within the cost of this service). Other customers can get the current version of the program using a one-time upgrade.
One-Time Upgrade
The one-time upgrade is intended for customers who need the latest version of HYDRUS 2D/3D (for any reason) and are not subscribed to the HYDRUS Maintenance program. The price of the one-time upgrade will be calculated as 15% of the license price multiplied by the number of years without the HYDRUS Maintenance program. The exact price of the one-time upgrade can be found in ELIS after logging on to your account.
Comparison of HYDRUS Basic Support and HYDRUS Maintenance Program
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Service
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HYDRUS Basic Support
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HYDRUS Maintenance Program
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Guarantee of compatibility with new Windows
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6 months
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Free
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Corrections of possible errors (patches)
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6 months
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Free
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|
Access to new functions and add-on modules
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6 months (*)
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Free (*)
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Updates (small improvements)
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For a fee (see "One-time Upgrade" above)
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Free
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Upgrades (major improvements)
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For a fee (see "One-time Upgrade" above)
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Free
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|
General questions related to Hydrus
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No
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Free (priority service within 24 hours)
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Help with HYDRUS Activation
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24 months
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Free
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(*) A new add-on module may require an extension of your license.